Program Manager - Enterprise Partnership (Customer Transition Governance)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Program Manager – Enterprise Partnerships (Customer Transition Governance) acts as a strategic enterprise partner, collaborating across Departments, Global Sales and Marketing, Customer Experience, and operational teams.

You will serve as a necessary integrator and influencer, responsible for leading programme management and execution of complex, cross-functional initiatives that ensure growth, improve customer experience, and lead enterprise transformation. A primary focus includes operationalizing and scaling the Customer Transition Governance Framework, ensuring alignment across functions and enabling effective executive decision-making.

You will report to the Manager GEBS Business Operations Customer Care and have dotted line reporting to Enterprise Partnerships and Mergers & Acquisitions within our Supply Chain Strategy & Planning organization, location are India & Poland , preferably within proximity to a Rockwell Automation facility.

• Be a trusted enterprise partner, connecting business, customer, and operational priorities across departments

• Lead complex, cross-functional programmes from initiation through delivery

• Drive execution of initiatives that support enterprise growth, channel strategy, and customer experience outcomes

• Translate strategic goals into clear programme plans, milestones, and execution frameworks

• Lead the Customer Transition Governance Framework, ensuring consistent application across regions and segments

• Establish governance, decision pathways, and accountability models for customers transitioning from or to a direct engagement

• Partner with senior leaders to gather inputs (financial, customer, operational readiness) and translate into executive-ready decision narratives

• Coordinate dependencies across teams including sales, customer care, operations, finance, and digital

• Resolve risks, and tradeoffs; escalate with clear recommendations

• Guide understanding, communication, and change readiness across all partners

• Influence and build consensus across enterprise partners to promote outcomes without direct authority

• Bachelor's degree or equivalent experience

• Minimum 5+ years of experience in program management, business operations, or transformation delivery

• Experience with enterprise operations, customer experience, and go-to-market models

• Proven ability to lead cross-functional programmes in ambiguous environments

• Strategic mindset with an ability to balance short-term execution and long-term transformation

• Experience developing governance structures and decision frameworks

• Strong partner management and ability to influence senior leaders and cross-functional teams

• Summarise complex inputs into clear, executive-level messaging

• Experience leading organisational change and transformation plans

• Experience interpreting and responding to customer requests across all levels

• Experience with channel strategy, distributor models, or go-to-market transformations

• Experience building and implementing enterprise governance and decision frameworks

• Exposure to customer experience, digital transformation, or commercial operations plans

Our benefits package includes …

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.